Type of publication:
Service improvement case study
Author(s):
*Sarah Brown (Radiology), *Ali Beshir & *Russell Williams (Portering)
Citation:
SaTH Improvement Hub, 2022
Abstract:
It had been identified that scanners were not being utilised fully with downtime noted due to delays in our inpatients arriving for their scheduled appointments. To overcome this problem, the Radiology and Portering teams agreed to partner with the aim of trialling a Coordinator role. Using volunteers from portering, the pilot took place initially on AMU & SAU and increased to other wards as the trial progressed. The coordinators were provided with training from Radiology and a robust communication plan was delivered to stakeholders to share the process being trialled. The results did not conclusively demonstrate any significant change to the outcome measures, but feedback from the wards and Radiology team showed that patient safety and experience had been positively impacted upon.
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