Type of publication:
Service improvement case study
Author(s):
*Leonie Seager
Citation:
SaTH Improvement Hub, July 2024
Abstract:
To decrease the number of minutes lost by clinicians by 50% by April 2024. To decrease the amount of inappropriate bookings by 50% by April 2024. To decrease the number of DNAs/SNCs by 50% by April 2024. The overall aim is to improve the flow of patients, to ensure that clinics are utilised to their full potential and challenge organisational culture surrounding patient processing and bookings
